Casinon Terms & Conditions — Complete Guide to Using the Platform

Opening an account with Casinon requires meeting a few basic conditions. These requirements exist to ensure the platform remains safe and legally compliant.

• You must be at least 18 years Required. Documents to verify your age may be requested at a later stage.
• Per person Single Account You may hold one account only. Opening multiple accounts using the same name, email, phone number, or payment method is strictly prohibited.
• All information provided at registration — name, date of birth, address, and phone number — must be accurate and up to date. Accounts created with false information may be closed at any time.
• Your account password and login credentials are strictly personal. Sharing them with anyone or allowing others to use your account is a breach of these terms.
• Casinon reserves the right to decline any registration application, particularly where security concerns are involved.

KYC (Know Your Customer) is an internationally recognised security process. Casinon follows this process to prevent money laundering, combat fraud, and restrict access by minors.

KYC documents will need to be submitted in the following situations:

• When a single withdrawal is ৳5,000 or more
• If total monthly withdrawals exceed ৳20,000
• If the security team detects unusual activity on an account
• When the system automatically triggers a verification request

Accepted documents for KYC:

• Proof of Identity: National ID (NID), passport, or driving licence
• Proof of Address: Utility bill (electricity/gas/water), bank statement (within the last 3 months)
• Payment Verification: Screenshot of mobile banking statement or the first page of a bank statement

Submitted documents are typically verified within 24 hours. For urgent cases, contact us via live chat and your request will be prioritized.

Knowing the rules you're required to follow when betting on Casinon helps you avoid unexpected situations.

• Once a bet is confirmed, it generally cannot be cancelled or changed. In live betting, a cash-out option may be available in certain situations.
• If a match or event is cancelled, the stake for that bet will be refunded. For events that are suspended before a result is determined, Casinon's decision is final.
• If one leg of an accumulator bet is voided, that leg is removed and the remaining legs determine the outcome.
• If a bet is placed due to a technical error or incorrectly displayed odds, Casinon reserves the right to void that bet or refund the stake.
• Coordinated betting across multiple accounts on the same event is strictly prohibited.

Casinon supports all major payment methods available in Bangladesh. The transaction rules are laid out clearly below.

Regarding Deposits:

• Minimum Deposit: ৳200. There is no maximum limit, though large deposits may require additional verification.
• Deposits are credited to your account instantly in most cases. Bank transfers may take up to 30 minutes.
• Accepted methods: bKash, Nagad, Rocket, Bank Transfer, Crypto.

Regarding Withdrawals:

• Minimum Withdrawal: ৳500. Maximum daily limit: ৳50,000 (higher limits may apply depending on VIP tier).
• Withdrawals can only be made via the same method used for the deposit. This is a mandatory anti-money laundering requirement.
• Withdrawing while an active bonus is in place will result in the bonus being forfeited.
• Withdrawals are processed in an average of 15 minutes. First-time withdrawals may be delayed if KYC verification has not been completed.

Each bonus and promotion at Casinon comes with its own specific terms. The general bonus rules applicable to all offers are outlined below.

• To claim a bonus, activate it via a promo code or through the Promotions section of your account. Bonuses are not added automatically.
• Wagering Requirement: Between 3x and 5x depending on the bonus type. The exact requirement is shown on each individual offer's page.
• Only one bonus can be active at a time. Before claiming a new bonus, complete or cancel the wagering on your current bonus.
• Winnings from free bets are paid as net profit (stake not included). Free spin winnings are generally subject to 1x wagering.
• Bonuses may only be used on specific markets or games — please refer to the details of each individual offer.
• Claiming bonuses across multiple accounts from the same household or device is considered fraud.
• Casinon reserves the right to modify, suspend, or cancel any bonus offer at any time.

The following activities are strictly prohibited on the Casinon platform. Violations may result in permanent account closure and forfeiture of any balance.

• Multiple Accounts: Operating multiple accounts from the same person or household.
• Bonus Abuse: Creating artificial transactions or betting patterns for the purpose of claiming bonuses.
• Arbitrage Betting: A strategy of placing opposing bets across multiple platforms to guarantee a profit.
• Account Sale: Selling, renting, or transferring your account to another person.
• Fraudulent Payments: Use of stolen or unauthorized payment methods.
• Software Use: Using bots, scripts, or any other software to automate betting or gaming activity.
• Information-Based Fraud: Betting using insider information or match-fixing information.

Casinon believes betting is a form of entertainment — not a source of income. We genuinely care about the mental and financial wellbeing of every member.

Responsible Gaming tools provided by Casinon:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limit: You can set the maximum stake per bet yourself.
• Session Limit: Automatic logout after a set period of inactivity.
• Cooling-Off Period: Temporarily pause betting for anywhere between 24 hours and 30 days.
• Self-Exclusion: Self-exclude for a set period — anywhere from 6 months to permanently.

These tools are easy to activate and take effect immediately. Once self-exclusion is enabled, it cannot be reversed before the chosen period ends — this is intentional, to ensure genuine protection.

You can close your Casinon account at any time by submitting a written request to the support team.

• Before an account is closed, members will be given the opportunity to settle any active bets and complete pending withdrawals.
• Any remaining balance will be returned via your designated payment method before closure (excluding active bonuses).
• Casinon may immediately close an account in the following circumstances: breach of terms, fraudulent activity, provision of false information, or for legal reasons.
• Data from closed accounts is retained for a defined period as required by law.

Casinon handles your personal information with the utmost care. Full details of our privacy policy are available on a separate page, but the key points are:

• Your personal information is never sold or shared with third parties without authorization.
• Your information is used solely for payment processing, KYC verification, and legal compliance purposes.
• All data is protected with SSL encryption and verified through regular security audits.
• For more details, visit our Privacy Policy View page.

Casinon is committed to delivering the highest standard of service, though there are certain limitations on liability that members should be aware of.

• Casinon's liability is limited for losses arising from technical issues, server outages, or third-party service failures.
• Any issues with live bets caused by an internet disconnection will be resolved through our established procedure.
• Members bear full responsibility for any financial losses resulting from betting. Casinon is a platform provider only.
• If a bet is placed based on incorrect information that is later corrected, the outcome of that bet may be revised accordingly.

Casinon reserves the right to update these terms and conditions as needed. Members will be notified of any changes via email and in-app notifications.

• For major changes, at least 7 days' notice will be given.
• Continued use of the platform after any changes will be taken as acceptance of the updated terms.
• The "Last Updated" date at the top of this page always reflects the most recent version.
• For any questions about the terms, email us at support@casinon.club.